Terms of service

General Terms and Conditions

This website is operated by DRP Commerce. Throughout the site, the terms “we”, “us” and “our” refer to DRP Commerce. DRP Commerce offers this website, including all information, tools and services available from this site, to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions

In these terms, the following definitions apply:

  • Cooling-off period: the period within which the consumer may exercise their right of withdrawal.

  • Consumer: the natural person who is not acting for purposes relating to their trade, business or profession and who enters into a distance contract with the entrepreneur.

  • Day: calendar day.

  • Ongoing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

  • Durable data medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.

  • Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.

  • Distance contract: a contract concluded within the framework of an organised system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.

  • Means of distance communication: any means that can be used to conclude an agreement without the consumer and entrepreneur being physically present in the same place at the same time.

  • General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

  • Email address: commercedrp@gmail.com

  • Company name: DRP Commerce

  • Chamber of Commerce number: 42009575

  • Address: Zaailaan 3, 3297SN, Puttershoek, Netherlands

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded that the terms and conditions can be inspected at the entrepreneur’s premises and will be sent free of charge to the consumer upon request.

If the distance contract is concluded electronically, the text of these terms may be provided electronically in such a way that it can easily be stored by the consumer on a durable data medium. If this is not reasonably possible, the consumer will be informed where the terms can be accessed electronically and that they will be sent free of charge upon request.

If specific product or service conditions apply in addition to these general terms, the above provisions apply accordingly. In case of conflicting conditions, the consumer may always rely on the provision most favourable to them.

If one or more provisions of these terms are declared void or invalid, the remaining provisions shall remain in force. The invalid provision will be replaced in consultation with a provision that reflects the original intent as closely as possible.

Situations not covered by these terms shall be assessed in accordance with the spirit of these terms. Any ambiguities shall likewise be interpreted in accordance with their spirit.

Article 4 – The Offer

If an offer has a limited validity or is subject to conditions, this will be explicitly stated.

The offer is non-binding. The entrepreneur reserves the right to modify and adjust the offer. The offer includes a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer.

Images used are a true representation of the products and/or services. Obvious errors or mistakes do not bind the entrepreneur.

All images, specifications and data are indicative and cannot give rise to compensation or termination of the agreement. Product images reflect the actual products, but exact colour matching cannot be guaranteed.

Each offer contains sufficient information to make clear to the consumer the rights and obligations associated with acceptance, including:

  • the price (excluding import duties and VAT on import);

  • possible shipping costs;

  • how the agreement will be concluded;

  • whether the right of withdrawal applies;

  • payment, delivery and execution methods;

  • the period for accepting the offer;

  • communication costs (if applicable);

  • whether the contract will be archived;

  • how the consumer can check and correct their data;

  • available languages;

  • applicable codes of conduct;

  • minimum duration in case of ongoing transactions;

  • optional: sizes, colours, materials.

Import VAT and customs clearance fees are the responsibility of the customer and will be collected by the postal or courier service upon delivery.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets the specified conditions.

If accepted electronically, the entrepreneur will confirm receipt without delay. Until confirmation is received, the consumer may cancel the agreement.

The entrepreneur will ensure appropriate security measures for electronic transactions.

The entrepreneur may assess whether the consumer can meet payment obligations and may refuse orders or impose conditions if justified.

The entrepreneur will provide the consumer with:

  1. contact details for complaints;

  2. information about the right of withdrawal;

  3. warranty information;

  4. relevant offer details;

  5. termination conditions (if applicable).

All agreements are subject to product availability.

Article 6 – Right of Withdrawal

Consumers may withdraw from a purchase within 14 days without giving reasons. The period starts the day after receipt.

The product must be handled carefully and returned, if reasonably possible, in original condition and packaging.

The consumer must notify the entrepreneur within 14 days and return the product within a further 14 days. Proof of return shipment is required.

If these deadlines are not met, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are borne by the consumer.

Refunds will be processed within 14 days after withdrawal, provided the product has been received or proof of return has been supplied.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for certain products, including:

  • custom-made products;

  • personal items;

  • perishable goods;

  • sealed items once opened (e.g. hygiene products, software);

  • products subject to financial market fluctuations.

It may also be excluded for services such as accommodation, transport, catering, leisure activities, betting and lotteries, or services started with consumer consent before the cooling-off period ends.

Article 9 – Price

Prices will not increase during the validity period, except due to VAT changes.

Variable pricing may apply to products influenced by financial markets.

Price increases within 3 months are only allowed if legally required. After 3 months, increases are allowed if agreed and the consumer may cancel.

Goods are shipped from outside the EU; therefore, import VAT and customs fees apply and are not charged by the entrepreneur.

Article 10 – Conformity and Warranty

Products must comply with the agreement and legal requirements.

Warranty does not affect statutory rights.

Defects must be reported within 14 days. Products must be returned in original condition.

Warranty does not apply if products are misused, altered, or improperly handled.

Article 11 – Delivery and Execution

Orders will be processed with due care and within 30 days unless otherwise agreed.

Delays or partial deliveries will be communicated. The consumer may cancel and receive a refund.

Risk transfers upon delivery.

Article 12 – Duration Transactions

Consumers may terminate ongoing contracts with a notice period of up to one month.

Fixed-term contracts cannot be automatically renewed, except under specific conditions.

Contracts longer than one year may be terminated after one year with one month’s notice.

Article 13 – Payment

Payment must be made within 7 working days unless otherwise agreed.

Consumers must report incorrect payment details immediately.

In case of non-payment, reasonable costs may be charged.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days.

They will be addressed within 14 days.

If unresolved, disputes may arise.

Valid complaints will result in repair or replacement.

Article 15 – Disputes

Dutch law applies to all agreements, regardless of the consumer’s country of residence.

Article 16 – Contact Information

Questions about these Terms of Service can be sent to:
commercedrp@gmail.com